Privacy Policy for TUKULO
Effective Date: August 18, 2025
At TUKULO (accessible from tukulo.com), your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform. As the No.1 E-commerce Platform for All Businesses in Africa, we are committed to complying with the General Data Protection Regulation (GDPR) and ensuring transparency and trust.
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1. Information We Collect
When you use TUKULO, we may collect the following types of information:
• Personal Information: Name, email address, phone number, billing/shipping address, payment details, and account login credentials.
• Business Information: Company name, business registration details, product and service information.
• Usage Data: IP address, browser type, device information, access times, pages visited, and interaction patterns.
• Cookies & Tracking Data: Data collected through cookies, pixels, and similar technologies for personalization and analytics.
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2. How We Use Your Information
We use your data for the following purposes:
• To create, manage, and maintain your account.
• To process transactions and deliver products or services.
• To communicate with you regarding updates, promotions, and support.
• To improve our platform, enhance user experience, and analyze trends.
• To ensure compliance with legal and regulatory obligations.
• To prevent fraud, unauthorized transactions, and security breaches.
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3. Legal Basis for Processing Data (GDPR)
We process your personal data based on the following legal grounds:
• Consent: When you voluntarily provide data or agree to receive marketing communications.
• Contractual Necessity: When processing is required to deliver our services or fulfill an agreement.
• Legal Obligation: When we must comply with laws, regulations, or government requests.
• Legitimate Interest: When processing is necessary for security, fraud prevention, or platform improvement.
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4. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your data with trusted third parties, including:
• Payment gateways and financial institutions to process payments.
• Delivery and logistics partners for order fulfillment.
• IT service providers, hosting services, and cloud platforms.
• Legal authorities, if required by law or to protect rights and safety.
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5. Data Retention
We will retain your data only for as long as necessary to:
• Provide our services.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and enforce agreements.
Once data is no longer required, it will be securely deleted or anonymized.
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6. Cookies and Tracking Technologies
TUKULO uses cookies and similar technologies to:
• Enhance user experience.
• Remember user preferences.
• Provide personalized recommendations.
• Analyze traffic and platform performance.
You may control or disable cookies through your browser settings, but some features may not function properly.
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7. Data Security
We implement strong technical and organizational measures to protect your data, including:
• Encryption of sensitive information.
• Secure servers and firewalls.
• Regular system monitoring and audits.
• Restricted access to personal data by authorized personnel only.
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8. Your Rights Under GDPR
As a data subject, you have the following rights:
• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
• Right to Restriction of Processing: Request limited use of your data.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Opt-out of marketing or object to data processing.
• Right to Withdraw Consent: Withdraw consent at any time for data processing.
To exercise these rights, don't hesitate to get in touch with us at admin@tukulo.com.
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9. International Data Transfers
Since TUKULO serves businesses across Africa and globally, your data may be transferred outside your country. We ensure adequate protection by using standard contractual clauses, data protection agreements, and compliance with GDPR safeguards.
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10. Third-Party Links
Our platform may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing personal information.
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11. Children’s Privacy
TUKULO is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor’s data has been collected, we will delete it immediately.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on tukulo.com with a revised effective date.
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13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
TUKULO
Website: tukulo.com
Email: admin@tukulo.com